Remote integration of a KEBA cash
recycler from the evo series. You can
find insights into digital
Webinars instead of customer visits
Lockdowns and travel restrictions made visiting customers
almost impossible. Our team for German cooperative
banks was hit particularly hard because they were building
their market, which meant constantly acquiring new customers.
Instead of interrupting their wave of success, they
quickly created webinars to explain our solutions and their
benefits, and to address the questions of each customer
Since then, over 300 customers have visited KEBA in approximately
30 webinars and learned about the benefits
of our products via video.
A contact-free proof of concept
We wanted to integrate an evo cash recycler into the (for
KEBA) new software environment in a three-day sprint
with our Scandinavian partner TietoEVRY, recording the
knowledge gained. This proof of concept was intended
to provide us with a valid estimate of the integration effort
while using very limited resources.
After postponing it several times, we decided to try it
100% remotely. An evo machine set off alone for Trondheim.
Tor-Odd, a (very clever!) engineer who had never seen a
KEBA cash recycler before, commissioned this device
with the team in Linz providing assistance via video, as
well as installed the required software. Keys were loaded
into the EPP (Encrypting Pin Pad), money was loaded
into the cassettes, and the recycler was successfully put
into operation. After three days, we had the result we had
hoped for – although unfortunately we never got to visit
TietoEVRY and Trondheim!
Innovative protection for our
cash recycler users
During the first lockdown, an innovation team had already
begun thinking about how to protect the users of our
equipment from infection. They decided to view Corona
as an opportunity and began their investigation.
In the fall, KEBA began offering the Antimicrobial Coating
Kit, which is specifically designed for self-service devices.
KEBA devices treated with this coating disinfect themselves
overnight 12 months long, without requiring daily
spraying with vast amounts of alcohol and a great deal
of effort. This saves time, money and is much more sustainable.
For more information
on the antimicrobial
coating, click here:
Currently only available in AT, GER, FRA, LUX