Innovative self-service technology from KEBA Networking lounge with modern media installation
Modern self-service technology
with disability access
Customers will find innovative technology upon entering
the well-designed self-service zone. “The cash recyclers
of KEBA’s evo series have won us over in several ways. We
appreciated the modern design, the option for seamless
wall integration and in particular the wheel-under form,
which provides convenient access for people in wheelchairs
or using a rollator,” explains Thomas Heil. Disability
access is a top priority at VR Bank Fulda and is taken into
account in all new branch concepts. The pleasant haptics,
ease of use and transaction speed were also praised.
“The rapid transaction time is really quite impressive. Long
lines used to be common in this branch, but they are now
the exception and system operation remains very stable,”
Mr. Heil is pleased to report. In addition to three cash recyclers
with roll-under, customers also have access to a
KePlus FX10 evo system with automated coin deposit.
Lively hustle and bustle
at the marketplace
A few steps away from the self-service zone is the Marktplatz.
“This area buzzes with vibrant activity, just like at
a market,” says Ms. Imhof, in explaining the name. Customers
can access the self-service booths on their own
or obtain information at the two service islands, which
have an open design yet still provide room for discretion.
Digital media experience that inspires
The bank opted for a comprehensive media installation in
this branch. The screens show film sequences from the
region with people and subjects that inspire. “The digital
screens symbolize our view of the region and bring the
branch to life,” explains Carina Imhof. These digital surfaces
can be used to announce networking events or even
rented by companies for advertising purposes.
The focus is on networking
The concept of networking has been perfectly incorporated
in the modernized branch. The networking lounge is
located next to the marketplace and serves as a comfortable
waiting area for customers. The lounge can also be
used multifunctionally as an event space for workshops,
readings and presentations. “We are not just a bank - we
are networkers, that is our strength,” Mr. Imhof emphasizes.
The networking lounge underlines this informal and open
atmosphere and is part of the bank's strategy of engaging
in conversation with people and finding solutions together.
“We believe that networking will play the biggest role in
the increasingly complex everyday life,” says Mr. Heil. In
light of the mostly medium-sized customer base, this networking
feature offers incomparable value for these kinds