16 Germany
15-year partnership
of LzO and KEBA
400 KEBA self-service systems, 100 evo cash recyclers
- an overall summary
In the summer of 2020 another anniversary was celebrated:
the 100th evo cash recycler was installed at the major
savings bank. KEBA is very pleased with this series of anniversaries
and its special partnership with LzO and asked
Mr. Kai Berding for an interview.
The LzO and KEBA are connected by a proven
partnership. What is your summary of the
collaboration so far?
We have a very positive view of the partnership. We feel
that we are taken seriously as a customer and are in good
hands. It is a fruitful and respectful collaboration, and the
interpersonal interaction is excellent.
How important is the self-service channel
in your company?
We are a regional savings bank and want to have a strong
presence with our customers. Intentionally, we choose
to maintain small branch locations and equip these with
outstanding self-service technology. Each staffed location
has at least one recycler and one self-service terminal
from KEBA. Of course, we also pay a great deal of attention
to online services but the link to the customer is still
very much via cash. KEBA's self-service solutions play an
important role here. Well-functioning, stable self-service
technology is an essential element of our current strategy,
bearing in mind that staff-assisted cash transactions are
being cut back more and more for cost reasons.
What are the essential requirements for self-service
ATMs in the savings bank environment?
Priority number 1 is the availability of the self-service technology.
It is critical to success and everything depends
on it: customer acceptance, employee acceptance and
the entire cost structure. Equipment that functions stably
leads to reduced service times. In this respect we are very
satisfied with the performance of the evo devices. Secondly,
the life-cycle costs of the systems play a significant
role. And thirdly, a modern appearance is important to us
and the evo series fits the bill perfectly.
One anniversary after another!
The Landessparkasse Oldenburg (LzO) played
a pioneering role in the German savings bank
environment by adopting cash recycling in 2006.
Now - 15 years later - the “KEBA self-service
fleet” at LzO comprises 400 cash and non-cash
systems.
Mr. Kai Berding,
Head of Service Management at LzO