You now have more than 100 evo systems in use.
What do you like about the evo series?
We are very satisfied with the overall quality of the equipment,
customer acceptance is high and the modern appearance
of the series appeals to us. The large-scale
guidance lights are liked by everyone, and many customers
also appreciate the functional wheel-under feature.
With evo, KEBA has created an attractive and modern
self-service solution with disability access. It is important
to us that the self-service systems work reliably. That is
clearly the case with the evo series.
Where do you see room for improvement?
In a world where we work more and more with service
providers - including cash-in-transit companies (CITs) -
the cassette remains a tricky issue. KEBA has installed
a lot of smart technology into the cassettes. This makes
some things possible, like multi-denomination cash management,
but it also makes the cassettes expensive and
delicate to handle. If the cassettes are exchanged by an
external CIT, a second set of cassettes is necessary and
careful handling is not always guaranteed unfortunately.
On this issue there is definitely room for improvement.
Are you already using the evo systems for different
branch concepts?
We use the evos in all our branch types - self-service-only
locations and small staffed branches as well as in medium
and large locations. For large payments of up to 5,000
Euros, we use the FI application “Self-Service Register”.
Germany 17
Hearty congratulations were offered
for the 100th cash recycler of the evo
series.
From left to right: Micha Wetzel,
KEBA; Sven Settelmeier, Service
Management. LzO; Jürgen Rauber,
Back Office Director LzO; Matthias
Ahrens, KEBA
Staff-assisted payments of larger amounts are carried out
here at the evo recyclers. The KEBA evo series now also
has an outdoor-capable recycler in its portfolio, so we are
well prepared in that respect.
Finally, we are curious to know what innovations you
currently have in the self-service environment.
The latest innovation solution is our digital video service
“Amelie”. The customer gains access to a room with their
bank card. As soon as they enter a connection to the telephone
service center is built automatically. Basic services
can be handled here, but requests that involve extensive
consulting are excluded. This solution complements our
branch concept very well. Combined with KEBA's self-service
technology, the customer still has permanent access
to all services even if a branch is not always staffed. The
Amelie solution has been very well received by customers
and is now being rolled out in all branches.
Our electronic customer guidance system is still in the
testing phase. With this system customers can say what
they want to do at any terminal and their requests are
automatically assigned in the background. The customer
then promptly receives a wait ticket. When the symbol on
their ticket lights up on the call screen in the waiting room,
the customer will get immediate assistance in their specific
matter. In the future we will connect this guidance system
to the Amelie solution. If the customer has a simple
service request, they are asked to go to our video service.
Thank you very much for the interview!