18
Smartphone as a door
opener & cash dispenser at
Erste Bank und Sparkassen
Contactless payment using NFC technology at the supermarket
checkout is now ubiquitous. Banks are now paying more attention to
Near Field Communication, with some already offering this technology
on their self-service systems.
The Erste Bank und Sparkassen are doing the same. They
are considering adopting NFC in their branches, and much
more as well. Find out what the multi-dimensional use of
NFC technology is all about and what role KEBA plays in
this in an interview with Peter-Michael Seitz, Erste Bank.
Mr. Seitz, when did Erste Bank start looking into NFC
and what was your primary goal in focusing on this
technology?
Back in 2013 we introduced NFC-enabled cards for contactless
payment at checkouts. We completed the NFC
rollout in the self-service area last fall. The subject of NFC
can be approached from different directions: the focus
can be on convenience and reducing customer transaction
times and number of card swipes. But what also
played a role was simply the desire to offer our customers
a more modern way of withdrawing cash. The decisive
factor was certainly the general trend towards contactless
payments at checkouts.
Where do you have NFC in use?
We already offer NFC on all our cash devices. This year
will see the addition of even more devices such as coin
counters. Furthermore, access to our branches will gradually
be implemented with NFC authentication over the next
few months. The new KeBin S10 access systems from
KEBA are used for this purpose.
What options have already been implemented for
NFC authentication by bank customers?
We have always believed that using NFC technology
means having the option to use both physical and virtual
Austria
Innovation in tune with the times
Peter-Michael Seitz, Erste Bank, Channel Manager for
Branches & Self-Service, regarding customer advantages:
“NFC creates higher transaction speeds and reduces
device contact, a major
plus in corona times.”